SMS Consent Policy
Last updated September 2026
Cosmo sends text messages on behalf of its business customers only to people who have an existing relationship with that business — for example, someone who called, submitted a form, or has been a customer. Cosmo does not purchase phone lists, and does not send text messages to numbers that have not interacted with the business it is working on behalf of.
Consent
By calling, submitting a form to, or doing business with a company that uses Cosmo, a recipient may receive a follow-up text message related to that specific interaction (for example, a missed-call callback or a quote follow-up). Message frequency varies based on the interaction. Message and data rates may apply.
Opting out
Every message identifies the sending business. Reply STOP at any time to stop receiving text messages, or HELP for assistance. Opt-outs are honored immediately and automatically — Cosmo never sends another message to a number that has opted out.
What Cosmo will not do
- Send messages to a number that has not previously interacted with the business.
- Send marketing blasts unrelated to a specific missed call, lead or past purchase.
- Continue messaging anyone who has replied STOP, or asked to be removed by any other means.
Contact
Questions about a text message you received can be sent to support@cosmo.ai.